Frequently asked questions
Quick answers to your questions about products, orders and your account.
Where do you deliver?
We ship to all European countries. Estimated delivery time is approximately 1 week. See shipping and delivery for details.
Is this product compatible with my printer?
Check your exact printer model and cartridge or toner code against the compatible models in the product description. If you are unsure, send the product code and printer model to info@hizlikartus.de before ordering.
How can I pay?
Read about bank transfer and Stripe on our payment methods page. Complete your order only using a method available at checkout.
Who pays non-EU import taxes?
The buyer pays customs duties and import taxes for deliveries outside the European Union.
How do I return an item?
Send your withdrawal notice to info@hizlikartus.de. Deadlines, the return address and costs are explained in our returns and refunds policy. Contact us about incorrect or faulty goods; your statutory rights remain unaffected.
I cannot sign in
Use the password reset page. If the problem continues, contact support. Never share your password or card details by email.
How can I contact you?
Visit our contact page or email info@hizlikartus.de. Telephone: +359 2 907 7000. Include your order number for order-related questions.
Need a little more help?
Get in touch with our customer service team.
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